Case study SignalMid-fi prototype
56

Signal Notification System Prototype

A working model of priority routing: inbox triage, controls, scenarios and intelligence.

You have 56 unread notifications. 4 actually need you today.

2 critical · 2 high · 50 bundled into digests · estimated triage time 6 minutes.

Resurfaced: you missed this 3 hours ago

Amara Osei (CEO) asked for Q4 numbers with a 4pm deadline. It arrived while every notification was muted — the recovery scan caught the unanswered deadline.

Acknowledgement tracking

Critical and High need an explicit acknowledgement — reading one is not the same as owning it.

0 acknowledged4 awaiting

What the colours mean

Colour = how loudly it reaches you. Nothing is ever deleted — quieter colours just wait.

Critical · 85–100

Red — drop everything. Full-screen interrupt, stays until you acknowledge.

High · 65–84

Amber — needs you today. In-app banner plus one push.

Medium · 40–64

Green — worth reading, no ping. Waits quietly in the inbox.

Low · 15–39

Blue — bundled into your next digest instead of pinging you.

FYI · 0–14

Grey — noise like reactions and minor edits. Weekly roll-up only.

Critical 100Amara OseiCEO · Direct message · 3h agoVIP

Q4 numbers — need them ASAP

Board call moved up to 4pm. Can you send the Q4 revenue roll-up before then?

Full-screen interrupt · ack SLA 60m

Awaiting acknowledgement · 60m ack SLA
Critical 97StatuspageSystem · #eng-incidents · 12m ago

SEV-1: Checkout API error rate 41%

You are the named comms owner for this rotation. Incident bridge is open.

Full-screen interrupt · ack SLA 15m

Awaiting acknowledgement · 15m ack SLA
High 86Lena VogtHead of Legal · Approvals · 1h ago

Vendor MSA needs your sign-off

Contract lapses at midnight tonight if unsigned. 1 of 3 approvals pending.

Push + banner · ack SLA 240m

Awaiting acknowledgement · 240m ack SLA
High 82Diego RamosEng Manager · #launch-atlas · 41m agoVIP

@you — are we go or no-go for Thursday?

Need a decision by EOD so we can lock the release train.

Push + banner · ack SLA 300m

Awaiting acknowledgement · 300m ack SLA
Medium 58Priya NairDesign Lead · Tasks · 3h ago

Assigned: review notification spec v3

Due Friday. Blocking two downstream engineering tickets.

Inbox only, silent

Medium 44Marcus BellPMM · #pricing-2026 · 55m ago

New replies in a thread you follow

6 replies since you last read. No direct mention of you.

Inbox only, silent

Reactions & acknowledgements 25 bundled

25 reactions on 6 of your messages. Nobody asked you anything.

From Sam Cole, Ivy Chen, Tom Rask, Nina Patel and others · delivered silently in your 17:00 digest

Document edits 22 bundled

22 edits across 4 documents you follow. No comments addressed to you.

Mostly formatting and copy fixes · delivered silently in your 17:00 digest

Channel joins & membership 3 bundled

3 people joined channels you own. No action needed.

Rolled into the weekly summary